What is the primary purpose of training and support in IT project implementation?

The primary purpose of training and support in IT project implementation is to ensure that users are proficient and comfortable using the new system. This is critical because a system's success is largely dependent on user adoption and effective utilization. Proper training equips users with the necessary skills and knowledge to navigate the system confidently, which can lead to increased productivity and fewer errors. Comfort with the technology also reduces resistance to change, making the transition smoother for both users and the organization.

Providing ongoing support complements training by offering assistance and solutions to issues as they arise, further reinforcing user proficiency. This attention to user readiness and satisfaction ultimately contributes to the overall success and effectiveness of the IT project.