What is one of the guidelines for outsourcing?

Managing expectations is a critical guideline for outsourcing because it helps to align the goals and objectives of both the client and the service provider. When expectations are clearly communicated and understood, it reduces the risk of miscommunications and project failures. Outsourcing often involves collaboration across different teams, time zones, and cultures; thus, managing these expectations allows all parties to stay on the same page regarding deliverables, timelines, and quality of work.

Unlike managing staff directly, which can be challenging when teams are physically separated, focusing on expectations fosters an environment of trust and cooperation. It creates a framework within which all stakeholders can operate, helping to ensure that everyone understands what is required and what can realistically be achieved. This proactive approach can significantly enhance the success of an outsourcing relationship.

Travel policies, the frequency of communication, and the use of multiple management offices may have their own relevance in certain contexts, but they do not have the same direct impact on the clarity and effectiveness of the project outcome as managing expectations does.